Refund policy

30-Day Exchange & Store Credit Policy

We accept eligible returns within 30 days of delivery for exchange or store credit only. We do not provide refunds to the original payment method for change-of-mind returns.

Items must be unworn, unused, undamaged, and in their original condition and packaging, with proof of purchase.

Custom-made, special-order, altered or resized jewelry, and final-sale items are not eligible for return or exchange.

90-Day Repair Warranty: We provide a 90-day repair warranty for manufacturing defects, beginning from the date of delivery. The warranty does not cover normal wear and tear, accidental damage, misuse, loss, improper care, or jewelry altered or repaired by another party.

If an item arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and make it right.

Any rights required by applicable consumer law remain unaffected.

You can always contact us for any return question at tulucoinc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tulucoinc@gmail.com.